US Customer Service Representative [United States]

 

Introduce Soitec and context of the position:

How does something you do not see improve your daily life? This is what our products do and they are in your smartphones, cars, and connected objects. They make them more efficient and less energy intensive. We are passionate about innovation in technology and proud of the value we create for our customers. At Soitec, we are also in a state of transformation: cultural, managerial and digital. We want to make our company an organization where freedom of action and accountability guide our actions. Do you want to change things or test a new idea? If so, what are you waiting for? It is time to come to Soitec!

As a member of our Customer Group Department, reporting to our USA Regional Sales Manager, you are the mainline Customer Service Support for our USA Region and Customers.

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You are the voice of our customer requests and you work closely with our Sales Account Managers and with our Headquarter based in France to provide the best level of service.

What does the job consist?:

You are in charge of the whole order-to-cash process, establishing customer quotations, processing orders, communicating ship plans to our customers, while invoicing and tracking payments.

You also follow-up customer consignment management, making sure that our contracts are properly executed, checking inventory stock levels, and working closely with our finance department and headquarter for each financial closing period.

You are in charge of directly managing new small customer requests from our website, as well as small customer accounts including Universities & Research Labs:

• Understand the customer's needs and offer the closest available product in stock.
• Establish the corresponding offer by following the price list validated by the Business Units.
• Manage the order until its payment.
• Log all exchanges in our CRM.

You also support the US sales team to provide sales reporting, customer shipment history and to build customer presentations.

• Support update the business opportunities of the Account Managers in the CRM.
• Depending on the orders received, support the Account Manager in updating sales forecasts in the CRM.
• Participate in the preparation of customer meetings, in particular by providing reporting information (volumes shipped, revenue history, prices, etc.).

Requirements & qualifications:

• Minimum 5 year experience in CSR position in an international environment.
• Strong experience of an ERP system and CRM (Oracle and Salesforce knowledge will be appreciated)
• Excellent verbal and written communication skills

- Highly Customer Service Oriented - ability to build and maintain our customer base

• Highly rigorous and organized
• Ability to work independently, autonomous
• Self-motivated and detail-oriented; capable of prioritizing and multi-tasking in a fast-paced environment and adjust priorities to meet changing business needs
• Ability to work with headquarters and fab in France early mornings
• Experience in semiconductor is preferred
• Possibility of partially remote

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