Hyatt Place Pasadena
The primary role of a Front Desk Agent is checking guests in/out of the hotel, while providing the highest quality of service and complying with company and brand standards.
Responsibilities and Duties
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Responsibilities of a Front Desk Agent include, but are not limited to, the following:
- Basic clerical duties (Answering phones, scanning/copying/faxing documents, etc.)
- Checking guests in/out of the hotel, ensuring accuracy of billing and guest information.
- Communicating effectively with guests and all departments of the hotel, to deliver exceptional guest service.
- Ensuring timely delivery/resolution to guest requests and issues.
- Cash handling and point of sale transactions.
- Upholding all company policies and procedures, as well as brand standards and requirements.
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
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