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*** READ CAREFULLY AND FILL OUT THE REQUESTED FORM TO APPLY***
************PLEASE FILL OUT THIS FORM TO APPLY:***************
https://careers.nellyismarketing.com/application-pm
PLEASE FILL OUT THE FORM AS WE NEED THAT INFO IN ORDER TO CONTACT YOU.
If you have a smile that lights up the room, a positive attitude, and a willingness to go above and beyond for clients, then Nelly IS Marketing wants you on our team!
As a Client Success Rep, you will be the face of our company, providing comprehensive guidance and solutions to our valued clients. We're seeking someone with outstanding communication skills, empathy, and patience, who can handle challenging situations with ease and grace.
You'll enjoy a flexible work-from-home schedule, paid sick days, and time off on all major US holidays, allowing for a healthy work-life balance.
At Nelly IS Marketing, we prioritize maintaining a supportive and positive team culture. We treat each other like family, and we're looking for someone who shares our values and is willing to go above and beyond for our clients.
Responsibilities
- Serve as clients’ primary point of contact, providing comprehensive guidance and support throughout their customer journey.
- Develop and maintain strong relationships with clients, demonstrating a deep understanding of their needs and objectives.
- Identify opportunities for upselling and cross-selling digital marketing services to existing clients.
- Collaborate with the digital marketing team to provide clients customized solutions that align with their goals.
- Respond to client inquiries, concerns, and feedback promptly and professionally.
- Ensure client satisfaction by delivering exceptional customer service and addressing any issues.
- Maintained accurate client records and updated internal systems with relevant information.
- Stay updated with digital marketing trends, best practices, and industry developments.
- Contribute to developing and improving the customer service process at Nelly IS Marketing
- Must be available M-F, 8-5 EST Time Zone
Requirements:
- Excellent communication and interpersonal skills.
- Knowledge of digital marketing tools, trends, and best practices.
- Ability to handle challenging situations with empathy and patience.
- Detail-oriented with excellent organizational and time management skills.
- Positive attitude and willingness to go above and beyond for clients.
- Ability to work independently and collaboratively in a remote team environment.
Are you ready to have a stable, lucrative, long-term position within a rapidly growing company where we keep a tight-knit family culture and put employee morale over profits?
************PLEASE FILL OUT THIS FORM TO APPLY:***************
https://careers.nellyismarketing.com/application-pm-indeed
Job Type: Full-time
Benefits:
- Paid time off
- Paid training
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: Remote
