Gravitas Recruitment Group
Hong Kong
Posted 1 hour ago In-Office Contract HKD400000 - HKD450000 per annum
You will sit in a team of 10 and provide Desktop support to internal users on daily basis.
End User Support
- Primary deskside support and answer both internal and external user enquires on IT Services
- Assist End User to setup and configure Mobile and PC applications
- Need to work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
- Provide emergency standby support for Ad Hoc IT issue and Executive Support
- Provide end user devices maintenance, installation and configuration on both hardware and software
- Provide level 1 end-user End User device & application problem diagnosis and resolution
- Provide Microsoft office 365, business productivity tools, consulting and support
- Provide standby support for video conference
- Setup and configuration MS Team room
- Handles PC hardware / software upgrade to maintain a good working environment for users.
- Implements notebook hard disk encryption and PC hardening per corporate guidelines
- Support on office relocation
- PC product evaluation
Asset Management
- Updates fixed asset system and IT asset inventory upon change.
- Updates Active Directory records promptly.
- Conducts hardware and software inventory check annually.
- Software and hardware maintenance, including conference room equipment and mobile device
Miscellaneous Tasks and Projects
- Supports BCP, disaster recovery plan and the annual drill exercise. Works with all concerned parties to ensure systems readiness for BCP / drill. Completes tasks and projects smoothly and on schedule.
Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements..
Job ID BBBH131032
